Returns & Exchanges
If your item arrives damaged or develops a fault during normal use, you are entitled to a refund or exchange, subject to agreement with Pulvex Ltd.
Please note: Items that show signs of misuse, neglect, or accidental damage are not eligible for return, refund, or exchange.
If you ordered the wrong item, or no longer need it, we’re happy to arrange a refund or exchange, provided that:
It’s within 28 days of delivery
The item is unused and undamaged
It’s in a resalable condition (e.g. packaging is intact, not torn, marked, or stained)
You can provide proof of purchase (receipt, delivery note, or order confirmation from Pulvex Ltd)
Refunds for items purchased by card will be processed back to the original card used.
If the original card is not available, we can offer an exchange or a Pulvex gift card for the same amount.
We cannot process any refund, gift card, or exchange without proof of purchase.
A handling fee or courier charge may apply to returns or exchanges.
We reserve the right to refuse a return if the item is damaged, used, or not in a resaleable condition.